{"id":646,"date":"2017-06-26T14:07:05","date_gmt":"2017-06-26T14:07:05","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart\/demos\/?page_id=646"},"modified":"2021-11-15T07:07:10","modified_gmt":"2021-11-15T12:07:10","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/www.hotfromjapan.com\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"

[vc_row equal_height=”yes” css_animation=”none” css=”.vc_custom_1496926452255{margin-right: -50px !important;margin-left: -50px !important;}”][vc_column css=”.vc_custom_1496927710186{border-right-width: 1px !important;padding-top: 20px !important;padding-right: 50px !important;padding-bottom: 10px !important;padding-left: 50px !important;border-right-color: #e8e8e8 !important;border-right-style: solid !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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INFORMATION QUESTIONS<\/div>\n\t\t\t\n\t\t\t
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FREQUENTLY ASKED QUESTIONS<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Where are products shipped from?” tab_id=”1484049984208-4e284a2e-4b83″][vc_column_text text_larger=”no”]All heatsticks will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week.<\/p>\n

All Deveice will be shipped to you via UPS or DHL\u00a0 and arrives within 3-5 days.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why buy direct from Japan?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]Cool EMS keeps items fresh for prompt delivery overseas.<\/p>\n

The temperature in the box is kept between 0 and 10 degrees C for the Chilled type and below minus 15 degrees C for the Frozen type.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How Long Will It Take To Get My Package?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]Processing time for each order is 1 business day, customers receive package within 3-5 business days.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What Payment Methods Are Accepted?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]We accept PayPal, Alipay, Wechat Pay and all major credit cards.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How Do I Track My Order” tab_id=”1484056425804-e857e9fe-0c57″][vc_column_text text_larger=”no”]You will receive emails or text messages with shipping updates. Normally within one business day.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How Can I Return a Product?” tab_id=”1573511653995-d277cd6b-4220″][vc_column_text text_larger=”no”]Sure, We Offer 7 Days Hassle-Free Returns. Please email to : cs@hotfromjapan.com for any returns.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column css=”.vc_custom_1496927688909{padding-top: 20px !important;padding-right: 50px !important;padding-bottom: 10px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″]\n\t\t

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INFORMATION ABOUT US<\/div>\n\t\t\t\n\t\t\t
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CONTACT US FOR ANY QUESTIONS<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[gravityform id=”1″ title=”false” description=”false” ajax=”false”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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