FREQUENTLY ASKED QUESTIONS
All heatsticks will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week.
All Deveice will be shipped to you via UPS or DHL and arrives within 3-5 days.
Cool EMS keeps items fresh for prompt delivery overseas.
The temperature in the box is kept between 0 and 10 degrees C for the Chilled type and below minus 15 degrees C for the Frozen type.
Processing time for each order is 1 business day, customers receive package within 3-5 business days.
We accept PayPal, Alipay, Wechat Pay and all major credit cards.
You will receive emails or text messages with shipping updates. Normally within one business day.