INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

All heatsticks will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week.

All Deveice will be shipped to you via UPS or DHL  and arrives within 3-5 days.

Cool EMS keeps items fresh for prompt delivery overseas.

The temperature in the box is kept between 0 and 10 degrees C for the Chilled type and below minus 15 degrees C for the Frozen type.

Processing time for each order is 1 business day, customers receive package within 3-5 business days.

We accept PayPal, Alipay, Wechat Pay and all major credit cards.

You will receive emails or text messages with shipping updates. Normally within one business day.

Sure, We Offer 7 Days Hassle-Free Returns. Please email to : [email protected] for any returns.

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CONTACT US FOR ANY QUESTIONS

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